Water Works Carolina Warrenty Statement

Section 1: Water Works Carolina Lifetime Warranty

At Water Works Carolina, we take pride in the quality and craftsmanship of our water treatment systems. The following limited warranties apply to the original purchaser of each system:

Coverage

Lifetime Warranty – System Dry Parts
Covers all mechanical and non-consumable components that do not come into direct contact with water.

5-Year Warranty – Control Valve, Circuit Board, and Filtration Media
Protects against defects in materials and workmanship under normal operating conditions.

1-Year Warranty – Labor
Covers labor-related issues arising from the original installation for a period of one year from the date of purchase.

Warranty Conditions & Limitations

Coverage is valid only when the system is installed, operated, and maintained according to Water Works Carolina. guidelines.

The warranty excludes damages caused by improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or excessive contaminant levels beyond system specifications.

Replacement parts or services rendered under this warranty do not extend or reset the original warranty period.

This warranty is the exclusive remedy and supersedes all other warranties—express or implied—including warranties of merchantability and fitness for a particular purpose.

Water Works Carolina. is only responsible for damages or failures resulting from workmanship-related issues. Water Works Carolina. is not responsible for any damages caused by manufacturer defects.

Water Works Carolina's total liability is strictly limited to the original purchase price of the system. We are not liable for any incidental, consequential, or indirect damages.

To file a claim, please contact Water Works Carolina. and provide proof of purchase along with installation documentation.

Section 2: Manufacturer Warranty

Water Works Carolina. also provides a manufacturer-backed warranty for specific system components, covering defects in materials and workmanship under normal use and conditions:

Component / Product

Warranty Period

Control Valves

5 Years

Storage Tanks

Lifetime

Media Tanks

Lifetime

Ceramic Discs (Rotary Valves)

Lifetime

Reverse Osmosis Systems

1 Year

Filtration Media

5 Years

Important Notes

Replacement parts are covered only for the remainder of the original warranty period and must be installed by a Water Works Carolina.-approved technician.

Labor associated with component replacement is not included.

Exclusions

This warranty does not apply to damages caused by:

Misuse, abuse, neglect, or accidents

Improper installation or unauthorized repairs

Acts of nature

Water conditions that foul filters, resins, or membranes

Warranty Claim Requirements

To process a claim, the following must be provided:

Valid proof of purchase

Installation documentation

Return authorization number issued by Carolina Water Works.

Disclaimer

THIS WARRANTY IS EXCLUSIVE AND PROVIDED IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Carolina Water Works. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES EXCEEDING THE COST OF THE PRODUCT ITSELF.